Study case Essay Example | Topics and Well Written Essays - 500 words

Study case - Essay Example There is the well-recognized need to retain Vladimir, to get him to co-operate with colleagues and dispense with non-performers. Viewed from this perspective, the suggestion to bring in new talent and to put the non-performers on notice is a good strategy to reduce the negative effects of intergroup conflict. In other words, we are creating a situational change by this strategy. To make this strategy work, it is appropriate to involve him in the selection and the induction process for the new recruits. This would increase the acquaintance potential of the team and provide a chance for better appreciation of the team’s shared goal. This would be an apt recognition of Vladimir’s talents, send the right message to others, besides thrusting additional responsibility on him. The suggestion to retain 6 top performers at the end of a defined period of training of the 5 new recruits serves the dual objectives of being fair but firm with the entire team – new as well as the existing. There will be natural attrition which is always a possibility even without this strategy. By declaring the notice period and the final intentions openly, a healthy competition is being created that would raise the co-operation and performance levels in the team, and will One possible risk in this strategy is that Vladimir might become more arrogant and consider himself indispensible. However, since the attempt is to put together a much superior team, the disparity between him and others will reduce; further, he is being made responsible for his team’s performance or failure. These changes will mellow his behavior. This aspect can also be further strengthened by periodic counseling process which is so essential in any conflict

Healthy People 2010 Indicator in my Community Essay

Healthy People 2010 Indicator in my Community - Essay Example As a community, our commitment to work towards the key focus areas and meeting of health objectives can be an indicator of a society moving towards its goal of healthy people 2010. Surgeon General David Satcher describes Healthy People 2010as "an encyclopedic compilation of health improvement opportunities for the next decade."3 The 467 target objectives of mission Healthy People 2010 have been broadly divided into 28 focus areas4: Access Arthritis, Osteoporosis, Chronic Back Conditions Cancer Chronic Kidney Disease Diabetes Disability and Secondary Conditions Environmental Health Educational and Community-Based Programs Family Planning Food Safety Health Communication Heart Disease and Stroke HIV/AIDS Immunization and Infectious Diseases Injury/Violence Prevention Maternal, Infant, Child Health Medical Product Safety Mental Health and Mental Disorders Nutrition and Overweight Occupational Safety and Health Oral Health Physical Activity and Fitness Asthma/Respiratory Diseases Public Health Infrastructure Sexually Transmitted Diseases Substance Abuse (including alcohol) Tobacco Use Vision and Hearing In the paper, I will be focusing on Asthma as an indicator of Healthy People 2010 in my community. Herein I will talk about: The prevalence of Asthma cases Its impact on the society The measures taken by us to make our community Asthma free by 2010 The measures taken for handling this problem successfully and overall access to quality healthy services for fighting this problem along with education awareness against causes and cure of Asthma will be instrumental in indicating the success of Healthy People 2010 mission. In the earlier times, only old aged people were known to suffer from respiratory problems like Asthma. But now-a-days, this problem is... In the beginning of the year, the health department of the United States released health goals for the overall country both at the local community and at state level, to be met by year 2010. The health people 2010 is a comprehensive report of key focus areas, our goals and objectives, as well as roadmap for promoting health and wellness and preventing diseases, disability, and premature death. Eliminate health disparities between different segments of the population, including those relating to gender, race and ethnicity, education, income, disability, living in rural localities, and sexual orientation2 Unless we as individuals take up our responsibility, it is not possible to meet the goals of a disease free society by 2010. As members of community, it becomes our responsibility to ensure that we work towards meeting the objectives of a healthy people community. The measures taken for handling this problem successfully and overall access to quality healthy services for fighting this problem along with education awareness against causes and cure of Asthma will be instrumental in indicating the success of Healthy People 2010 mission. The foremost reason for increasing problem of asthma cases in the community is exposure to pollution, inadequate facilities, and high smoking rate

2. What is the difference between an alliance problem and an alliance Essay

2. What is the difference between an alliance problem and an alliance symptom, and what does this difference mean in terms of managerial intervention - Essay Example Most of the time differencing between alliance problems and symptoms becomes a challenge for the organization. There is always a difference between these two. Problems are usually not visible on the front line and symptoms on the other hand are quite clear and are a constant reminder of an upcoming problem. In strategic alliances the organizations usually consider a symptom as a problem and instead of doing an in-depth analysis of that symptom they take initiatives to solve it. This false interpretation of problems and symptoms can lead towards greater hazards. An example of difference between alliance symptom and problem is: when an organization observes an unenthusiastic change in the behavior of its partner it should not immediately take initiatives to change this behavior instead it should try to find out the root cause of this change. This change in behavior can be a result of lack of trust among the partners, in-competitive behavior of one of the partners, difference in the atm osphere of the two organizations or a difference between work schedule and strategies of the two organizations. If the organization over-looks these core problems and misinterprets the symptom as a problem then it can endanger the alliance. This misinterpretation is the cause of failure of more than 66 percent of the alliances. Even though the above mentioned factor can be a hurdle in the success of an alliance but proper and effective senior management is the most important factor for overcoming these hazards. If the top management is committed to the success of the alliance then it should take proper steps in order to avoid these problems and their misinterpretation with the symptoms. The management should try to understand the philosophies of the management of their partner organization. If the attitudes and thinking of both the managements would be similar then most of the core problems would be avoided. Another important factor is effective

Reflective Practice Statement Essay Example | Topics and Well Written Essays - 2000 words

Reflective Practice Statement - Essay Example DeFillippi believe that reflection is crucial to learning because it helps to convert "convert tacit experience into explicit knowledge" (p.6). Reflective practise, as a concept of learning, was introduced into several professions in the 1980s. The rationale behind it is that by thinking about things that have happened to us, in a different light, we gain more knowledge and a better perspective, which enable us to take some kind of action. It is therefore seen as an important process by which professionals "learn from experience in order to understand and better develop their practice" (Jasper, 2003, p.2). The concept of learning from reflection was a product of the work of several educational theorists; one important figure in this regard is Dewey (1938) who argued that 'we learn by doing and realising what came out of what we did'. However, this theory has seen severally modified and developed by contemporary theorist. One of such is the 'experiential learning theory' developed by Kolb in the 1980s, where he drew our attention to the fact that, when we attempt to learn from something that has already happened to us, we ne ed to recall our observation of the events and then reflect on the observation in some way (p.3). This theory was the perhaps the first to demonstrate the cognitive process of learning by particularly expressing the importance of critical reflection in learning. This theory stressed the fact that the main thrust of learning efforts lies in the manner in which we process experience and a major part of this, is our ability to critically reflect on experiences. Learning was described to occur in a cycle that "begins with experience, continues with reflection and later leads to action, which itself becomes a concrete experience for reflection" (Kelly, 2005). Kolb's work further refined the concept of reflection, as it applies to learning, and divided it into two separate learning activities, which he referred to as perceiving and processing (Algonquin, 1996). The perceiving stage is when the actual learning takes place, while processing is when such learning is re-appraised in the light of previous experiences. A third stage called 'Abstract Conceptualization', where it is believed that we try to find answers to the questions raised during the critical reflection stage. In this attempt, we make generalizations, draw conclusions and form hypotheses about the experiences; and the fourth stage 'Active Experimentation', where we try these hypotheses out, were further proposed (Kelly, 2005; Algonquin, 1996). In the words of Kolb, in the Abstract Conceptualization phase, "learning involves using logic and ideas, rather than feelings to understand problems or situations. Typically, we would rely on systematic planning and develop theories and i deas to solve problems." While in Active Experimentation, "Learning in this stage takes an active form - experimenting with, influencing or changing situations. We would take a practical approach and be concerned with what really works..." (Algonquin, 1996). Besides the experiential learning theory, the motivational theories also have great implications for reflection and learning. The importance and impact of motivation on human actions was first highlighted by the research now popularly known as the Hawthorne Studies, conducted by Elton Mayo from 1924 to 1932. In the

Admission Essays for EMBA Admission - The University of Chicago Booth Essay

Admission Essays for EMBA Admission - The University of Chicago Booth School of Business - Essay Example I am interested in pursuing an EMBA because throughout history businesses have always existed. These businesses have existed by trading off merchandise and/or by exchanging merchandise for currency. In this case, the merchandise is the technology service. Since then the manner of making business transactions have evolved to include technology. Although technology is a mechanism of performing business transactions more rapidly, we should not forget to maintain the human element vivid in them. I want to master my skills in business administration since throughout history it has lead to an economic empowerment for many corporations and countries. Having this economic crisis vivid in our daily lives, makes the seeking of new strategies and venues a must, to help get out of this magnificent rut. Forming part of your institution of higher learning will give me more insights of how I may make contributions in this area as an expert with the help of the expertise and experiences of your faculty members. I have had close to a decade (?) of experience in this area of business administration and I have had to make decisions that have been crucial to obtain successful business transactions results. In business it is not a good idea to make decisions on a trial and error basis. The bottom line of entrepreneurial ship is to be on the cost/effective side of the spectrum (the bottom line of a financial statement. By obtaining an EMBA at The University of Chicago Booth School of Business, will give me ample information gathered by international experts and it will give me the opportunity to make decisions based on others ´ experiences that have had positive and negative results. In doing so, I will be able to apply strategies and methodologies to make successful business transaction decisions based on others ´ experiences and based on the case studies presented in classes. I see myself collaborating with others to

INTRO TO SOCIOLOGY Term Paper Example | Topics and Well Written Essays - 1000 words

INTRO TO SOCIOLOGY - Term Paper Example These behavior expectations according to Dovidio have their roots in individual differences, in both social and cultural experiences. Through personal experiences and learning though observation, people learn about their group values in their society. Therefore, norms are learned through observations, experiences, with immediate situations contributing to learning and understanding, where social norms are more applicable, or elaborate to a particular situation. Though social norms are expected codes of action by individuals, and dictate what people should do across a range of situations, having personal standards relate to the ideals of an individual, and feelings of moral obligation. In this investigation of norms, I chose to walk in a full lift and directly faced the occupants, instead of facing the door as the norm or expected code of action in such circumstances. In this demonstration, I went to an office building at eight o’clock in the morning, which is mostly a rush hour when people are rushing to their offices and work places. The life had 5 occupants; 3 ladies and 2 men, and I was the last occupant as the lift had a safe load of six individuals. All the occupants were in their early thirties, guessing from their looks. As people shoved and pushed in rush to catch the next lift, I waited patiently and counted up to five occupants before forcing myself in as the last occupant. As I entered the lift, all the other occupants we re directly facing the door; they all had their eyes fixed on me. With a serious expression and oblivious to the people in the lift, the lift door closed and instead of turning around to face the door, I stood there just staring the other occupants, and did not en hit the button indicating my destination. I faced the occupants directly and gathered all my courage not to smile or blink in the short dash as the lift rapidly accelerated

Swu Balay Alumni Management System Essay Example for Free

Swu Balay Alumni Management System Essay The hospitality industry is one that is primarily focused on customer satisfaction. For the most part, it is built on leisure or is luxury-based, as opposed to meeting basic needs. Hotels and resorts, cruise lines, airlines and other various forms of travel, tourism, special event planning, and restaurants all generally fall under the realm of the hospitality industry. Exceptional service is usually very important for all of these businesses. Customer satisfaction usually leads to consumer loyalty, which helps to ensure the success of a company in the hospitality industry. A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. The cost and quality of hotels are usually indicative of the range and type of services available. Front-of-the-House operations are known so because these operations take place in front of the guests. Thus, these operations are related either to direct interaction with the guest or they are being conducted in front of the guest. The front office activities start from the time a guest calls or sends in a request for reservation/ accommodation. Staff of the front office department starts interacting with guest by taking in, guest information and reservation request, leading to confirmation of reservation and finally to the handling of guest on arrival and guest check-in. Check-in activity is a must for both, a guest with reservation or a walk-in-guest, i.e., one is without prior reservation. Due to the enormous increase in tourismworldwide during the last decades of the 20th century, standards, especially those of smaller establishments, have improved considerably. Hotels are independently assessed in traditional systems and these rely heavily on the facilities provided. Today, most of the Hotels provide goods and services using computer system. It helps to perform task in an easy way with less time consumed. Some companies are become fully automated while others strive for the similar setting. Computer programmers develop things like computer system that the rest of us could use. The computer programmers tell the users what to do. They make programs that users can easily used or understand. The advent of new technology gave rise to easy and hassle free interaction between and among humans. Whether it is in business, science or whatever task a person takes on the quality and speed of carrying it out are enhanced with automation at the core of this efficient today, many systems have used an automation process like using computer system, due to the efficient and accuracy. â€Å"Hotel Front Desk System† is a transaction processing and management system. In this system there are more advantages rather than a manual way of doing the task. Interaction and individual stimulation have always been linked to the technological availability of the time and place. With the transition to an information-based society, computers and transactions have evolved from manual transaction. One of the solutions or alternatives to the problems that a hotel is facing, a system was being developed which can edit, delete, filter, monitor and store and secured the records of the customers. Indeed, Information Technology provides Hospitality solutions in delivering sophisticated services that differentiate the company from competitors and create a personalized experience for each guest. This comprehensive suite of solutions helps hotel owners and operators to achieve customer satisfaction. With this, the researchers believe that for a rising business like the SWU BALAY ALUMNI, which will soon provide accommodation business to cater the school’s stakeholders and community needs to have a good front desk system that will help run the operation easier in terms of accommodation process involving its clients and guests. The researchers want to know the reasons of hotel in using manual reservation and conduct a study towards the topic because they notice some of the hotel still use manual reservation. The study will emphasize the effects of using manual reservation and how a computerized reservation will be substituted, which can be later on applied to that of the proposed SWU BALAY ALUMNI. Therefore, the researchers purported to find out how to increase the number of customer using computerized reservation. Front Desk system is a transaction processing system that solves the problem encountered during the manual Hotel Reservations and transactions. The computerized Front Desk System aims to simplify the manual Hotel Reservation fastest and accurate. The system match staff schedules to optimal service levels, control costs, and rapidly adapt to changing conditions. Accuracy and efficiency can never be a question, since in both the operators and customers, time is important, with this integration fast and reliable service is optimized. It also allows your managers to spend less time on administrative tasks and more time taking care of guests and solving other issues on the property. Other than that, these solutions can ensure your staff and operations are running at peak performance. Youll be able to identify sales trends, product and inventory costs, compare similar locations, and evaluate performance against established budgets and targets thus, ensuring organization within the company operations. Furthermore, added feature that promotes great customer experience like seasonal discounts and privileges offered to loyal or lucky patrons. The system once implemented it will solve the most common problems that the Hotel Reservation encounter. In the hospitality industry, labor is one of the largest expense items. This kind of management system that is fast, efficient, and user-friendly, cuts of the burden of too much labor and expense of manual work. With the skills and knowledge of the Researchers the possibility of establishing this system is vivid. Definitely, SWU BALAY ALUMNI needs this system in order for the business to grow and to be successful. Purpose and Description of the Study The purpose of the study is to be able to have efficient control and maintain organization in the flow and process of the following aspects of operations: * Reservation Hotel reservations are made in real time and immediately after booking. It will help to manage a collection of data in the hotel. Moreover, you can add, change, and cancel bookings. * Booking * Booking is the actual confirmation of payment one by a customer upon check in or accommodation of the room * Profiles Upon reservation and booking, must have a guest profile to attach it. Guest Profile contains main information about a Guest. Guest Profile has type of Individual, Company, Corporate, Travel Agent, or other Source of a Hotel Reservation and Booking. You can search, view, update or cancel a created reservation. If a reservation has been cancelled, then you can re-activate it if the Guest comes back. Reservation can be in Pending status such as putting in Waiting List if Room is not yet available. It can be taken off the Waiting List and accepted when Room becoming available. Many options can be applied to Reservation to tailor your needs. Profile in Hotel Management System listing the multiple addresses and phone number capability for each profile. It means that if any error happens during the transaction or key in data the system can read and detect with very fast. It’s to avoid the duplication while doing the transaction and the customer profile can be saving for long lasting. Other than that, with the profile, the management can see and sort out the special customer who has the membership or club number and tracking them. With this way, customer might be have the special rates and can get the privilege. For the unlimited credit card numbers, guest can use many types of credit card in the hotel to make a payment which this system giving various types to pay. This system also can give more advantage where they can see the outstanding history statistics for past and future stays. It’s to avoiding the fraud in falsifying data and loss. Customer have many advantage when they come to the hotel who has implemented the hotel reservation software because they no need to make a registration each time come to the hotel because the profile customer are save and have a protection and privacy. * Rate and Discounts Control Every hotel has their own rates to attract the customer to come to their hotel. This is the strategies to ensure the hotel always get the customer and to maintain their profit. In the Hotel Management System, the inventory control very useful because it can show to us the unlimited room classes and rooms types that the hotel has. This inventory can helps the management hotel to see their marketing also the performance in daily, weekly, monthly even yearly. These modules also can helps to arrange the rate plans by see the market price and see the rates in the multiple currencies. So that every customer or foreigner can search the hotel booking by see the currencies price. These modules also can keep change and negotiated rates by following the versatile tax calculations and chain cross sell capability with schedule. In the rooms and rate management and restrictions, the Hotel Management System can helps where they can manage the room with following the rate. If there have any restriction, that means the rooms was ordered or already reserved by the individual, group or others. So that, they cannot enter or reserve that rooms until the cancellation done. For more looks forward, this system giving the ability to open or close room types by rate, property, room class, etc. For those was booking the hotel, they no need to worried because this system has unlimited number of guarantee. To those had give the deposit before enter the rooms, they can get it back when they check out because the system save who pay for the deposit and if any cancellation, they must follow the policies to ensure the safety between hotel and customer. Besides that, the reservation system lets you set up rate structures for individual properties, groups of properties, or for chains. Multi-level rate and inventory controls make inventory management easier and increase profitability. Rates and room types can be automatically restricted based on percentage occupancy, minimum stay through, arrival date, and more. Agents can use the hotel reservation system to easily determine best available rates for any length of stay. To maximize property revenues, these hotel reservation computer systems also support interfacing to major yield management systems. * Administration The Hotel administrator is responsible for the reception of guest as well as internal communications of the hotel services. The post of administrator is related to the guest reception service or, as it has been recently called, front office service. * Reporting The reporting system provides a number of standard reports. System reports may be generated automatically and may be run daily, weekly, monthly, yearly or manually upon request. Reports include expected arrivals, reservation, property forecast, total booking activity, stay activity, monthly and daily booking activity summary. property detail, agent activity, automatic allotment release and delivery queue purge. * PMS Interface CRS offer Two-Way Interface that allows the CRS to communicate with and exchange information between the CRS central database and the Front Office PMS (Property Management System) at each property. The Two-Way Interface includes features that are allowed the CRS and PMS to work with the same information despite differing data structures and values. What interface to a web-based PMS offers: Control all reservations coming from different sources in a single control panel/extranet Property Management System helps you distribute your rooms optimally to different online channels you work with since with PMS you can easily check the resource of your reservations. You can easily analyze how much each sales channel contributes to your revenues and identify the most efficient channels. With Property Management System, hoteliers receive instant alerts containing information of your reservations: length of stay with check-in and check-out dates, number of guests, room type, price and rates, personal information of customers, billing and etc. Main advantage of a web-based PMS is its communication ability to CRS as well as to hotel website booking engine and other online sales channels. Objectives of the Study The study aims to create a Hotel Front Desk System for SWU BALAY ALUMNI. General Objective This study aims to solve the problems encountered and to change the manual reservation and hotel processes and transactions. Specific Objectives Specifically the proposed system will guide to do the following objectives: a) To create a computerized system that will manage the records of the following entities: * Guests * Staff * Rooms * Reports b) To create a computerized system that will manage tasks for Housekeeping. c) To create a computerized system that will provide substantial Sales Reports and Inventories. d) To create a computerized system that will manage and control on Room rates Scope and Limitations of the Study This study mainly focused on providing retailing business application using computerized system that enables businesses to track services and aims to provide accurate and reliable process on every transaction especially in a hotel front desk management. This study looked into a better impact of using technology today on how it affects our daily lives especially for being the customer. With this study, it can help our beneficiaries to know the differences of using manual system to a computerized generation today, prioritize is to prove and to give them the right information. Furthermore the proposed Front Desk Hotel Management System for SWU BALAY ALUMNI limits itself in the following aspects: Room Reservation, Room Bookings, Room Maintenance and Housekeeping, Staff and Customer Profiling, Administrative Control, Reporting, and Billing. However, this project is limited only in giving discounted rates for Southwestern Alumni and stakeholders. Furthermore, reservations can only be conducted in two ways either walk-in or via phone call. Thus, online reservation is not possible. The system is not capable of managing both payroll, laundry, restaurant, bar, gym and other facilities and amenities offered of the hotel..